Here, on our Frequently Asked Questions page, our goal is to accomplish three different things:
(1) To answer our most commonly asked questions all in one place.
(2) To allow you the opportunity to answer your own questions in private, without waiting for a response, and to have "insider" access to helpful hints and tips about our
high-tech security gadgets; with the end result being an educated purchase followed by trouble-free unlimited use of our products to the fullest.
(3) We've taken the time to place the most commonly asked questions about our security gear and security products on one single page. Therefore, if you ask a question on
our "Contact Us" form that is answered here on this page, your response will be delayed, and will not be answered until after all other unique or original questions and issues
have been resolved for our other customers. We believe that this is a fair policy that ultimately rewards the customer in all aspects.
The links below will open files that answer multiple questions at once. Simply click on a link that is closest to the question you have in mind;
some of the links will open the same file.
* Note: Most of the links on this page are in (adobe .pdf format) and will open in a different
window on your browser. To download the updated, and FREE Adobe Reader.
>> Lastly, If you have questions about ordering, or are having problems ordering, please refer to our "Ordering and Shipping" page before using this form. Our servers are
functional 99.99% of the time. We know that many people want to keep their transactions from our site as PRIVATE as possible. If that is your case, then please use our
MONEY ORDER page. Unlike most sites, we do not charge a "Money Order processing fee" and the process is extremely fast and discreet.
More information will be added as needed, and this page will be updated as new questions arise. If your questions about the use of our security gear and security products
are not answered on this page, then please feel free to use our Contact Us Form, and we'll route your question to the most qualified technical support team for a timely
response.

Note: Our shopping cart is of the highest secure
socket layered encryption for your credit card
transaction and financial protection. We proudly
accept Visa, Discover, and MasterCard (credit or
debit cards) for online transactions.
Very Important: You must comply with local,
state, and federal regulations before purchasing
or using our products. Although all of our
products are legal - depending on where you live,
or how you intend to use them can get you into a
our site can help you prevent and stop employee
theft or give your loss prevention agents a head
start in catching shoplifters.
Customer Service and Office Hours
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NOTE: Our Order Processing teams work 24 hours a day 365 days a year. Orders placed during closed hours will ship on the next business day in the order they are received.
Please use our Contact Us page for all customer service issues.
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** Drivers, shippers, manufacturers, and distributors: Use secure site login for site, or building, access during all closed hours. Be sure to renew your gate key every 90 days for faster service.
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Legal Notice: It is the user's responsibility to insure that conversations are only recorded in accordance with the law of the jurisdiction where the equipment is utilized.
Equipment is not to be used for the surreptitious interception of oral communications. All equipment is sold subject to public law, all state and Federal rules, regulations, etc.